Do I need an account to order?
When you have selected your favorite
designs and reached the checkout, you may check out as a guest or you
may create an account to save your transactions and shipping
information. You can do so by filling out the form, after which you will
immediately have an account and you will be ready to proceed with the
checkout.
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Do I need a TransferWise account?
No. You are not required to have a TransferWise account. However, there are several benefits: There is no transfer fee to receive funds after setting up a TransferWise Borderless account. You can receive funds and hold them in your ...
How do I use the credits on my account?
If you have any credits on your account, you must use those up before it is possible for you to order Alter Sleeves with currency. On your personal dashboard, you will be able to see how many credits there are associated with your account. If you ...
Can I return or exchange my order?
We want you to be happy with your Alter Sleeves purchase. Therefore, if you find any issues with the design or the printing of the sleeve, we would be happy to replace it for you. We reserve the right not to accept returns or exchanges for other ...
Can I cancel my order?
It is possible to cancel your order up until the point we have printed and shipped it. You will be aware of this moment, because you will have received a shipment confirmation email to tell you your order is on the way. If you find an issue with your ...
Trouble with a received order?
We want you to be happy with your Alter Sleeves purchase. Therefore, if you find any issues with the design or the specific printing of the sleeve, we would be happy to replace it for you. If you find one of these issues in your received order, ...