Trouble with a received order?

• Related Articles

• Can I cancel my order?

  It is possible to cancel your order up until the point we have printed and shipped it. You will be aware of this moment, because you will have received a shipment confirmation email to tell you your order is on the way. If you find an issue with your ...

• Can I return or exchange my order?

  We want you to be happy with your Alter Sleeves purchase. Therefore, if you find any issues with the design or the printing of the sleeve, we would be happy to replace it for you. We reserve the right not to accept returns or exchanges for other ...

• How long will it take for my order to arrive?

  We are a small team based in the Netherlands and the US, and we print every order as it comes in. This means that the production turnaround is quite quick and packages can arrive around 10 business days after ordering. However, we are dealing with ...

• How do I order Alter Sleeves?

  There are multiple ways to browse for Alter Sleeves to order. You could go to the alterist page to find all the designs of your favorite alterist, look through designs and sort those by set, go to our set index, or use the search bar to find a card ...

• How do I change something about my order?

  You might want to change some things about your order, like the shipping address, the amount of sleeves or the designs you’ve picked. We would be able to help you change your order up to the moment you receive your shipment confirmation email. If you ...