Shopping
Trouble with a discount code?
When the discount code you are trying to use doesn’t work, we would like you to check if you have entered it directly as it was given. It doesn’t matter if you use uppercase or lowercase, but the characters themselves do. If you keep having issues ...
How much do Alter Sleeves cost?
At the moment, one Alter Sleeve is either $6 or €6 depending on where you live. (prices in Euro Include VAT) The payment option you were to choose at checkout could have a slight impact. If it is possible, we recommend you to use Stripe and stay ...
How do I use my discount code?
You will be able to fill out your discount code at the checkout. You will see a warning on your screen if the site can’t recognize the discount code. It doesn’t matter if you use uppercase or lowercase, but the characters themselves do. If you keep ...
How do I use the credits on my account?
If you have any credits on your account, you must use those up before it is possible for you to order Alter Sleeves with currency. On your personal dashboard, you will be able to see how many credits there are associated with your account. If you ...
What currencies does Alter Sleeves accept?
Within the European Union, we accept euros. For the rest of the world, we accept US dollars.
What are the payment options?
We have two options; PayPal and Stripe. Stripe accepts all major credit cards from customers in every country. Visa, Mastercard, Maestro and American Express will be able to be used with Stripe. If you don’t own one of these credit cards, we offer ...
How do I change something about my order?
You might want to change some things about your order, like the shipping address, the amount of sleeves or the designs you’ve picked. We would be able to help you change your order up to the moment you receive your shipment confirmation email. If you ...
Can I return or exchange my order?
We want you to be happy with your Alter Sleeves purchase. Therefore, if you find any issues with the design or the printing of the sleeve, we would be happy to replace it for you. We reserve the right not to accept returns or exchanges for other ...
Can I cancel my order?
It is possible to cancel your order up until the point we have printed and shipped it. You will be aware of this moment, because you will have received a shipment confirmation email to tell you your order is on the way. If you find an issue with your ...
Does Alter Sleeves support commissions?
We are not yet able to facilitate commissions via our website. However, you are more than welcome to get in touch with customers via your personal social media. If you happen to make a design that is exclusive and only meant for that one person, ...
Are gift vouchers available?
You can find and purchase Gift cards here.
Can I commission a one of a kind Alter Sleeve?
At this time, we don’t yet have a tool to make commissions through the Alter Sleeves website possible. We suggest you reach out to the alterist of your choice on social media using the links provided on their alterist page. Alterists can then upload ...
How do I use the search functionality on the website?
There are multiple ways to search the Alter Sleeves website for the design you would like to order. You could go to an alterist profile to find all the designs of your favorite alterist, look through designs and and sort those by set, go to our set ...
How do I order Alter Sleeves?
There are multiple ways to browse for Alter Sleeves to order. You could go to the alterist page to find all the designs of your favorite alterist, look through designs and sort those by set, go to our set index, or use the search bar to find a card ...
Do I need an account to order?
When you have selected your favorite designs and reached the checkout, you may check out as a guest or you may create an account to save your transactions and shipping information. You can do so by filling out the form, after which you will ...